Returns

Returns Policy

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Replacement faulty items are sent back out to you free of charge. 

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only. 


Due to the obvious health and hygiene implications with adult goods, for the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging. 

3. Goods that are not heat sealed in the box are non refundable and non exchangeable. 

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. 

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable. 

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods back to you.


Our Returns Address

Private Knight 
PO BOX 228
Hitchin
Herts
SG4 0WW